Term of Services

These Terms of Services (hereinafter referred to as "TOS", which include all terms of services as relevant and applicable to the Services provided to you) are intended to be addressed to, without limitation, the distributor(s), member(s), VIP member(s) and/or consumers who use the Products and/or register for and/or purchase Services, provided or to be provided by DNA THERAPY SDN. BHD. (hereinafter referred to as "DNAHUB").

You hereby acknowledge that any personal information, data or material sent/submitted to DNAHUB or its website is subject to DNAHUB's applicable privacy policy. The policy may change or be modified from time to time. All changes will be posted on the website or herein and are effective immediately when they are posted, and the same is applicable to all access to and use of the website thereafter. The continued use of the website by you constitutes your consent to be bound by the privacy policy or the revised privacy policy, as the case may be. The continued use of the website by you signifies your acceptance, inter alia, pertaining to the collection, processing, use, storage and disclosure of your personal information in accordance with the privacy policy or the revised privacy policy, as the case may be.


    1. Unless otherwise defined, for the purposes of Terms of Services, kindly note that:

      1. "Personal Information" refers to information that can be used to identify you directly or indirectly, either alone or in combination with other information, or information which relates directly or indirectly to identify you and/or your transaction with DNAHUB, which includes but not limited to the followings:

        1. "Registration Information" is the information you provide about yourself when registering for and/or purchasing DNAHUB Services (such as: name, phone number, email, address, user ID and password, and payment information);

        2. "Self-Reported Information" is all information about yourself, including your disease conditions, other health-related information, personal traits, ethnicity, and other information that you enter into surveys, forms, or features while signed in to your DNAHUB account;

        3. "Web Behavior Information" is information on how you use the DNAHUB website collected through log files, cookies, and web beacon technology.

      2. "Platform" refers to DNAHUB's online system at m.DNAHUB.world.

      3. "Product" shall be defined to mean any nutritional supplements, skin care products, personal care products, health products, dietary supplement products, medical devices, business courses, health courses, etc.

      4. "Product Information" refers to the information and description related to the specific Product which is provided along with the Product or during the course of your registration or use of such Product; Product Information shall include instructions, guidelines, policies and/or rules associated with the use of the Product.

      5. "Website" refers to all the information, communications, data, photos, texts, video, images and other materials and services provided by the DNAHUB displayed on the website, the Platform or social media (including but not limited to Facebook, Instragram, Tik Tok, Youtube) belonging to DNAHUB.


    1. Your use of any the Products (excluding any service provided by DNAHUB under a separate agreement) is subject to the TOS.

    2. In order to use any Products, you must first agree to the TOS. You may not use the Products if you do not accept the TOS.

    3. You can accept the TOS or you are deemed to have accepted the TOS by way of either one of the followings:

      1. by clicking to accept or agree to the TOS, where this option is made available to you; or

      2. by actually using any of the Products.

    4. You understand the limitations of the Products as set out in the Informed Consent (if applicable)/ Product Information, and agree that DNAHUB, its employees, consultants, advisors and partners shall not have any liability to you with regards to claims, losses or damage caused, or allegedly caused, directly or indirectly by the limitations set out in the relevant Informed Consent/Product Information.

    5. You hereby acknowledge and agree that when using particular product, the provision of such products by DNAHUB shall be subject to the terms, rules and guidelines provided in the relevant Product Information, if applicable. In the event of any conflict between the Product Information and the TOS, the specific guidelines or rules contained in the Product Information will prevail to the extent of inconsistency.


    1. The Website is the property of DNAHUB.

    2. No material from the Website or any other website owned, operated, licensed or controlled DNAHUB, or from any of DNAHUB's corporate function, event or speech may be copied, reproduced, republished, uploaded, posted, transmitted, edited or distributed in any way howsoever and in whatsoever form, save and except with the consent of DNAHUB in writing having been obtained.

    3. You are prohibited from using the trademark or trade name or corporate logo of DNAHUB in the name of your social networking sites or to promote your independent business.

    4. Unless otherwise indicated in writing, the proprietary rights of the trademarks, trade name, service marks and logos (hereinafter referred to as "the Trademarks") used and/or displayed by DNAHUB in its booklets, brochures, advertisements and/or the Website shall belong to DNAHUB.

    5. You shall not use or attempt to register, use or sell any of DNAHUB's trade names, trademarks, service names, service marks, product names or any derivative thereof, for any Internet domain name or e-mail address.

    6. You shall not directly or indirectly record, reproduce, copy or publish:-

      1. any presentation or speech made by any of DNAHUB's spokesperson, representative, speaker, officer, director, employee or any other distributors;

      2. any recording of DNAHUB -produced media presentation, including but not limited to audio tapes, videotapes, CDs or DVDs; and

      3. the name, photograph or likeness, copyrighted materials, or property of individuals associated with DNAHUB, without express written authorization from the individual concerned and/or DNAHUB.


    1. By accessing this TOS, you agree to, acknowledge, and represent as follows:

      1. that you are aware that this site is a business and commercial site, and therefore this site is not intended for persons under the age of eighteen (18). If you are under the age of eighteen (18), you require your parent's or guardian's or responsible adult's permission before accessing this site and you shall be deemed to have obtained such permission by continuing to accessing this site;

      2. you are eighteen (18) years of age or older, and are capable of entering into a legally binding contract/agreement with DNAHUB;

      3. you shall be required from time to time to provide DNAHUB with your Personal Information;

      4. you irrevocably authorize DNAHUB to use your email address provided to DNAHUB for any commercial communications in connection with TOS, or to provide you with information or update pertaining to DNAHUB, Products or Services;

      5. to the extent which is permitted by the provisions of applicable law, you allow DNAHUB to provide your Personal Information to the following third parties:

        1. employees, directors, and managers of DNAHUB and its local and foreign associated/affiliated companies;

        2. any agent, contractor, supplier, vendor, or other third party who provides administrative, advertising, printing, or other services to DNAHUB or its affiliated companies, including, but not limited to, distribution centres, external auditors, medical practitioners, trustees, insurance companies, actuaries, and any consultant/agent appointed by DNAHUB or its affiliated companies to plan, provide, and/or administer distributor benefits;

        3. sponsors and upline business leaders who may need access to downline distributor personal information in order to monitor sales activity and business development in their personal sales groups. However, DNAHUB does not share credit card information or social security or social insurance numbers with any third party without your permission or unless otherwise required by law or valid court order; and

        4. persons or organizations seeking references to participate in DNAHUB's distribution.

    2. You acknowledge that you are entitled to submit a request and to obtain from DNAHUB regarding your personal information or the type of personal information held by DNAHUB and to update or amend any data that is inaccurate (unless an exception applies). Any request made by you must be in writing and must be signed.

    3. You hereby irrevocably agree that DNAHUB reserves the right, in its sole discretion, to use and utilise any database information, documents and materials which have been voluntarily provided by you, to use and utilize testimonial (or other statements about DNAHUB, the Products in printed or recorded form, including translations, paraphrases, and electronic reproductions of the same), and image or likeness (as produced or recorded in photographic, digital, electronic, video, or film media) in connection with advertising, promoting, and publicizing DNAHUB's opportunity, products, or any related or sponsored events of DNAHUB or statistical purposes. Notwithstanding the foregoing, you may revoke or terminate this authorisation at any time by giving written notice to DNAHUB and such revocation or termination of the authorisation shall not be applicable to earlier publications, promotions or advertisements done by DNAHUB prior to the revocation taking place.

    4. You further agree that DNAHUB may access, store, process and use any information, document, material and data that you provide for purposes at its sole discretion as it may deem fit.

    5. Further, you hereby irrevocably agree to:

    6. You are responsible for maintaining the confidentiality of any username and password for your account to DNAHUB' official website and the Platform and are fully responsible for all activities that occur under your account to DNAHUB' official website and the Platform. If you allow any third parties to access to DNAHUB' official website and the Platform through your account for whatsoever reasons/purposes, you will fully defend, indemnify and hold DNAHUB harmless against any liability, costs, or damages, including attorney fees, arising out of any claims related to such access and use.

    7. You agree to immediately notify DNAHUB of any unauthorized use of your password or account or any other breach of security, and to always ensure that you exit from your account at the end of each session. DNAHUB cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

    8. You acknowledge that DNAHUB reserves the right in its sole discretion to refuse, limit or terminate access to the use of the website by you at any time. Further, DNAHUB may terminate the access of your account (or any other part thereof) or restrict the use of the service and/or remove and/or discard any content therein, for any reason as DNAHUB in its sole discretion deems fit, due to reasons including but not limited to the lack of usage of the account by you or in the event you violate, breach or evidence an intention to violate or breach any of your obligations, stipulations, terms, conditions and/or undertakings herein. In the event such an account closure is initiated by DNAHUB for any reason, DNAHUB will provide thirty (30) calendar days� prior notice to you and may suspend access to your account. During this time, DNAHUB will continue to accept information access requests until the closure date as notified to you.

    9. You are entitled to discontinue from using service at any time without giving notice to DNAHUB save and except when you request DNAHUB to delete your Personal Information. By requesting DNAHUB to delete your Personal Information, you hereby authorize and agree for DNAHUB to close your account and terminate access to your online account.


    1. Save and except the Website, DNAHUB has not reviewed all third party sites and does not control and is not responsible for any of these sites or their content (including but not limited to any website, blog or social media accounts of the distributor(s)). DNAHUB does not endorse or make any representations about such sites, or any information or materials found there, or any results that may be obtained from using them.

    2. DNAHUB assumes no responsibility for any claims that may arise from the use of the Products by any person.

    3. DNAHUB makes no representations or warranties regarding the efficacy of the Products as the individual results may vary. Further, you are not allowed to make any claims that the Products have therapeutic or curative properties, in particular claims that the Products are useful in the cure, treatment, diagnosis, mitigation or prevention of any diseases, except those stated in official literature of DNAHUB.

    4. You shall consult your healthcare provider before using the Products, especially if you are pregnant, nursing, taking medication or have a medical condition. Any reliance on or use of Products is at your sole risk.

    5. The Products of DNAHUB are not intended to diagnose, treat, cure or prevent any disease. The information provided on the Products' labeling or packaging or on the Website is for informational purposes only and is not intended as a substitute for advice from your healthcare provider or other qualified healthcare professional.

    6. Prior to using Products of DNAHUB, you shall consult your healthcare provider, especially if you are pregnant, nursing, taking medication or have a medical condition. Any reliance on or use of the Products is at your own risk.

    7. Save and except the information, warranty and representation(s) stipulated herein and at the Website, DNAHUB assumes no responsibility and liability for any dispute(s) or claim(s) between the distributor(s) and their customer(s).


    1. You agree to place orders for the Products only from the Platform (hereinafter referred to as "the Order"). You are not allowed to place order through other means, such as by dealing personally and directly with any distributor.

    2. In the event you are placing Order through the Platform, such payment shall be made directly to DNAHUB, of which the method of payment can be by way of debit card, credit card (VISA or MasterCard) or online banking or any other modes of payment as agreed by DNAHUB. You hereby agree to pay for any applicable service and administrative fees (if any) chargeable for any payment made other than by way of cash. You further acknowledge that in the event you use a third party’s bank card to make payment, you must have sought the express and written permission of the third party prior to making payment. You acknowledge that using a third party’s bank card without the express and the written permission of the third party concerned is prohibited and you may further subject to legal proceedings under applicable laws and regulations.

    3. In the event any Order which has been placed but with invalid, declined or incorrect payment, DNAHUB will attempt to contact the person, either by telephone and/or mail, in order to obtain the necessary payment for the order placed. If these attempts are unsuccessful after five (5) working days, the status of the Order will become “unprocessed” and the Order will not be accepted by DNAHUB. No order via cash on delivery (C.O.D) payment will be accepted.

    4. DNAHUB endeavors to process the Order with successful payment received within three (3) business days after the Order has been duly received by DNAHUB. Once DNAHUB has processed the Order, DNAHUB will endeavor to arrange for the delivery of the Order within five (5) to seven (7) business days therefrom. Notwithstanding the foregoing, you hereby acknowledge that any dates quoted by DNAHUB for delivery of the Orders are approximate only and delays may occur which are beyond the control of DNAHUB. The time for delivery shall not be of the essence and DNAHUB shall not be liable for any delay in delivery howsoever caused, including but not limited to any delay caused by an incorrect delivery address provided to DNAHUB and/or any changes made to the Order by you. Additionally, DNAHUB shall not be held liable for any damage caused by the logistic during delivery.

    5. Under special circumstances and subject always to DNAHUB’s prior approval, you shall only entitle to pick up your order at DNAHUB office before any delivery is arranged by DNAHUB. In the event you have opted to pick up the order, but the order has not been picked up within ten (10) working days following the purchase or following the Order date, DNAHUB shall have the absolute right to proceed to arrange to deliver the order to the main address registered in your account and the relevant applicable shipping charges will be borne solely by you. If the said incident occurs three (3) times consecutively or cumulatively, then DNAHUB will no longer accept any “pick-up” orders from you. In such an event, any order placed by you subsequently will automatically be delivered and the applicable shipping charges will be borne solely by you.

    6. You acknowledge that once the Order has been placed, the Order shall not in any way be modified or cancelled after submission thereof save and except with the prior consent of DNAHUB in writing having been obtained. You acknowledge that after the prior consent of DNAHUB has been obtained, you shall, at your own cost and expense, indemnify in full against all loss (including loss of profit), costs (including the cost of all labor and materials used), damages, charges and/or expenses incurred by DNAHUB because of the modification or cancellation, as the case may be.

    7. You acknowledge that the price of the Products varies according to different countries. Further, the specific price of a product or any part thereof varies accordingly to the shipping address of the recipient which would be displayed automatically upon check out.

    8. Products Non-Returnable
      1. Notwithstanding these TOS, you hereby agree that there are situations where the Products cannot be returned to DNAHUB and DNAHUB will not guarantee the authenticity, quality of the Products or accept complaints about product related issues, namely:

        1. Products that have been intentionally damaged or misused;

        2. Products which are of limited editions, promotional and/or seasonal, Products which have expired or are no longer available or which are given as freebies or complementary through events/ programs;

        3. Products which are purchased not through DNAHUB Website, but through unauthorized distributors/sellers/any other third party, including but not limited to purchase through any other online platforms or retail shops. DNAHUB shall not be held liable and will not guarantee the authenticity, quality of the Products or accept any complaints made about Products purchased through aforesaid means; and

        4. Products which have been purchased from unauthorised sellers (online platforms or retail shops).

    9. Return Policy:
      1. Satisfaction Guarantee - Subject to clause 6.8.1, the Company warrants the quality of the Products and shall exchange or refund any defective product. For avoidance of doubt, the distributor(s) shall be entitled to apply for exchange or refund whereas VIP member(s) and/or consumers, shall only eligible for product exchange and there will be no refund.

      2. In the event the distributor(s), VIP member(s) and/or member(s) receives a product which is defective, damaged and/or faulty (not caused by the negligent of the logistic during course of delivery), different product delivered, has air leakage, has foreign objects in it and/or does not match the agreed specification or quantity as stipulated in the Order, the distributor(s), VIP member(s) and/or member(s) must complete and submit the cancelling Distributor Product Exchange/Return Form or Refund Form, as the case may be, in order to facilitate the request for exchange or refund, for full credit on the returned product for the purchase of another product, or for a refund of the purchase price of the product, as the case may be, to DNAHUB in writing (care@dnahub.world) / contact the Customer Service Careline at +60386901166 on business days [between 10am and 6pm] within sixty (60) calendar days from the actual delivery date of the said product (online purchase)/ from the date of purchase (at shop). DNAHUB reserves the right not to process any application submitted beyond the stipulated period of time. Upon receipt of the DNAHUB’s approval of the said request, the distributor(s), VIP member(s) and/or member(s) shall proceed to submit a Returned Merchandise Authorisation Form (if applicable) or Refund Form (if applicable, as the case may be, while returning the Products to DNAHUB in new, sealed and unused condition and in its original packaging and in good sellable condition. The aforesaid defective product must be sent to DNAHUB within ten (10) days. Any cost and expense incurred on returning the Products and delivery of exchanged the Products to the Distributor shall be solely borne by the distributor(s), VIP member(s) and/or member(s).

      3. Notwithstanding the above provisions, any return is only accepted by DNAHUB if the Product is in its original and sealed packaging, unused and in good sellable condition as well as if there is no outstanding payment instalment on that Product.

      4. DNAHUB reserves the right, in its sole discretion, to approve or reject a return Products based on its current returns policy.

      5. Any returns based on reactions derived from Product’s consumption are handled on a case-by-case basis. Actual products may vary slightly from products shown in DNAHUB’s Product Catalogue due to the print production process.

      6. Failure to notify DNAHUB of any shipping discrepancy or damage (not caused by the negligent of the logistic during course of delivery) within thirty (30) days of shipment will cancel your right to request a correction.

      7. In any event, DNAHUB is not responsible nor be held liable for any product/ items lost in transit.


    1. The contact details of DNAHUB are as follows:

      Company name: DNA Therapy Sdn Bhd (Company No. 202301001608 [1495527-K])
      Address: 44, Jalan BP 7/8, Bandar Bukit Puchong, 47120 Puchong, Selangor, Malaysia.
      Contact number: +603 8690 1166 (Customer Service Careline)
      Email: care@dnahub.world


    1. DNAHUB has not reviewed all third party sites and does not control and is not responsible for any of these sites or their content or for any of its error or omission on the linked website or third party sites. DNAHUB does not endorse or make any representations about such sites, or any information or materials found there, or any results that may be obtained from using them.

    2. The information on the website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors DNAHUB reserves the right to update the website or make improvement or changes to the information on the website from time to time at its sole discretion. Thus, such information may be changed or updated without notice given. By continuing to accessing the website, you hereby acknowledge that you are deemed to have consented to the changes or update made to the information.

    3. DNAHUB makes no warranties or representations of any kind concerning the accuracy, reliability, timeliness, completeness or suitability of the information contained on the website or of the material for any purpose. DNAHUB shall not be held responsible for the error or omissions for information contained on the website. All such information is provided "as is".

    4. DNAHUB makes no warranties or representations of any kind that the services provided by this Website will be available on a timely basis or will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code.

    5. DNAHUB assumes no liability for any damages whatsoever arising out of or connected with the use of or inability to use the DNAHUB’s website, even if DNAHUB is expressly advised of the possibility of such damages.

    6. For the avoidance of doubt, currently, DNAHUB’s official social media sites are Facebook, Instagram, Youtube: @DNAHUB.world
      Email: care@dnahub.world


    1. For the purpose of this website, a cookie is a small text file that may be used by DNAHUB for the purposes, including:

      1. to keep track of your shopping cart status;

      2. to allow you to use all password-protected services in a single session without having to re- enter your password;

      3. to track your site of origin for the follow-me feature;

      4. to allow DNAHUB to be informed of how and when pages in its website are visited and by how many people.

    2. Cookies are sent back only to the DNAHUB's website that deposited them when a visitor returns to that site.


    1. By accessing to this website, DNAHUB may request you to voluntarily provide your demographic information, such as postal code, age or income level.

    2. All responses received from you by DNAHUB are kept confidential and used for internal marketing and statistical purposes only.


    1. DNAHUB recognizes that your privacy is very important to you and to most of the people who use the Internet.

    2. This policy addresses the type of information that DNAHUB collects, the way DNAHUB collects it, the way of collecting or changing it, and the way DNAHUB protects and stores it.

    3. For the avoidance of doubt, you are entirely responsible if you do not maintain the confidentiality of your own password. You are entirely responsible for all Orders placed with DNAHUB or information given to DNAHUB under your email address in combination with your password. You must immediately notify DNAHUB of any unauthorised use of your email address.

    4. Any personal information or material sent to this website or submitted to DNAHUB is subject to DNAHUB’s privacy policy specified on DNA.world.

    5. This policy may change from time to time and all changes will be posted here on this Website. When so posted, they shall become effective immediately. It is your duty to monitor the changes posted. You expressly agree that, you have read, understood and accepted, without reserve, to be bound by the privacy policy and allow for inter alia the collection, processing, use, storage and disclosure of your personal information in accordance with the privacy policy.


    1. You agree that DNAHUB, in its sole discretion, may terminate your password, account (or any other part thereof) or use of the service, and remove and discard any content within, for any reason, including, without limitation, for lack of use or if DNAHUB believes that you have violated or acted inconsistently with the terms of this website or any agreements that you have executed with DNAHUB.


    1. You acknowledge and agree that when you sign up for registration or prior to making any purchase of any Product of DNAHUB, you have clicked “I Agree” checkbox.

    2. By clicking “I Agree” checkbox, you are considered to have read and understood and willing to be bound by the terms and conditions stipulated in this website.

    3. You hereby agree that DNAHUB shall not be responsible for any dispute (whether personal, private or otherwise) that you may have with any distributor of DNAHUB.